Whether people are talking about you here or somewhere else, the fact is, they're going to talk.

The Internet has become an important social media tool, empowering people to speak their minds whenever, however and wherever they want through blogging, chat rooms, video sharing and other tools. It's in these online forums and here at Ripoff Report, where consumers are free to voice their complaints and grievances against businesses they feel have wronged them in some way. Whether complaints are justified or not, this is their First Amendment Right. As a business, what is yours?

If your business has been reported,you're probably asking yourself these questions:

1. What can I do to get the complaint taken down so it doesn't appear in search engine listings?
2. How do I resolve existing complaints here and on other sites from unhappy customers?
3. How do I identify and fix the customer service issue or other issues that cause most complaints?
4. What can I do to make sure this never happens again?

Because every business is different, finding a common solution to these questions is not easy. In addition, because they are so close to their business, many owners have a difficult time seeing problems that exist or even admitting they have a problem in the first place. That's where Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program comes in.

Our Corporate Advocacy Program (CAP) is a program that does a lot for consumers and businesses alike.We can help you regain control over your operational, organizational and other issues that generate the majority of complaints. Of course, you have other options - CAP is not for every business. You can tell your side of the story and take care of complaints on your own by filing rebuttals, which are free. But if you want to increase your customer satisfaction and solidify your online reputation, then CAP can help. First, it's important to understand our philosophy.

Our Philosophyis that true or false, good or bad, right or wrong, complaints are complaints and your customers will share them. If your business has not already been blogged, it's only a matter of time.

To survive and thrive in today's competitive connected world, businesses need to be proactive in listening to their customers and responsive in addressing their complaints. We believe businesses need to adopt a "whatever it takes to make the customer happy" approach. It's not easy and sometimes it's not always fair, but as they say, "that's business."

If you have several reports on Ripoff Report, our Corporate Advocacy Business Remediation & Customer Satisfaction Program may be right for you. Despite the long name, our program is very simple. Using our years of experience in the consumer complaint industry, CAP helps business owners regain control over their customer service issues that generate the majority of complaints.

See what our program can do for your business. Find out more.