* De-Indexing from Search Engines. One of the purposes of the VIP Arbitration Program is to give individuals or businesses that were posted about the opportunity to set the record straight for all to see. However, we realize that sometimes the posts that are made are more false than correct. While Ripoff Report does not have the resources to make such determinations, we have professional independent arbitrators who are contracted with Ripoff Report to review such matters. When the arbitrator reviews the written record that has been submit by the parties, and determines, in his/her sole discretion, that a Report’s content is substantially false, Ripoff Report will not only update the subject Report(s) per the VIP Arbitration Rules, but may ALSO, for an additional fee, code the subject Report page(s) such that Search Engines, in theory, will not show the subject arbitrated Report page(s) in their search results. We offer no guarantees about how search engines will behave.

** Negative Word Redaction. The concept as offered through the Programs is not to stifle free speech, even where such speech is less than flattering. If through the Corporate Advocacy Program, redactions of this nature are done on a case-by-case basis, at the sole discretion of Ripoff Report, based on information provided and a totality of the circumstances. If through the VIP Arbitration Program, redactions of this nature are done on a case-by-case basis, at the sole discretion of the professional Arbitrator, based on information provided and a totality of the circumstances. We find there is a thin line between free speech and abusive behavior and it is never static. Redaction of such negative commentary under either program is NEVER a guaranteed action and should not be a relied upon expectation.

*** Full False Statement of Fact Redaction. The VIP Arbitration Program is set up for just this purpose. The Complainant (person/entity the subject Report is about) sets forth in the Arbitration Statement what specific statements in the Report are false, explains why the statements are false, and provides evidence (often a sworn declaration) or other documentation to prove that the information is false. The Arbitrator will weigh all of the evidence received by the parties (both the author(s) and the Complainant), if any, and will make a professional ruling based on the information presented on whether or not the statements, when taken as a whole, are more likely true or more likely false. Information that is found to be false will be pursuant to the VIP Arbitration Rules.

**** Updated Existing Report Title to Reflect Program Participation. In accordance, and where applicable, with the specific program’s rules.