I hired Dianne Villano-Brown, owner of Custom Bodies as a personal trainer. My last check to her was in August 98 for ten sessions (@30/each). By October 3rd. she had missed twelve appointments, and did not give me the courtesy of a telephone call to explain why she failed to show up. After 12 consecutive missed appts, I called and asked for my money back. I have tried unsuccessfully to get a refund. She has not answered my telephone calls or letters. Finally I wrote to the Better Business Bureau, but after an exchange of letters they too gave up and sent me a letter stating the problem could not be resolved. I sent my last letter to her on 3/2/99 asking what possible reason she had not to refund my money. I got back a page of nonsense and a promise to send a check. No check has arrived. I would be happy to send you (or any one else) copies of all correspondence to Custom Bodies and the Better Business Bureau. Ms. Villano-Brown has had my money since August, and despite asking for a refund for five months, no monies have been refunded. test40