Just Breaks " Main Head Quarters " John Fielder & Perry Cloud ? 3810 W. Northwest Hwy. STE. 240 Dallas, Texas 75220 1-800-445-7105 Texas and Arizona

Just Breaks charging for work not needed The following is a letter my wife and I sent to Just breaks.

Why was it so hard to find out who ownes this company when we called on the telephone? What are you people hiding?

Your company record and reputation as satisfying your customer complaints stinks. Your consumer affairs dept. needs a class on how to deal with consumers. We have heard complaints about your business practices in your home state as well as many other states.

This is a case where your people made a very bad mistake and we use the term loosely. Besides from doing a shoddy job at best, your people told me that we needed new Wheel Cylinders, that they were leaking and the list goes on for repairs your people claimed we needed. You have the receipt.

Hours after we got stuck and had to be towed they, the dealership discovered the vice grips your mechanic left clamped onto the break line destroying our whole break system. We showed the dealership your receipt. Every item you said that needed to be repaired was a lie.

We then went to another independent garage and ask them to check the items your store Just Breaks stated needed to be repaired. They too said your people lied.

Your employees (managers) both verified that your employee did leave the vice grips on the break system and that the employee that made the mistake was fired. That was a lie too. They also stated that you Mr. Fielding took care of this reimbursement for our expenses months ago. Then we kept calling you by phone more than 30 times. We never got a response from you or anyone else.

We have spoken with other Just Break store employees. They have very damaging statements they have made. Very damaging. In short they said, don't hold your breath for any type of reimbursement. All we want is for your company to do a full reimbursement including all expenses we incurred totaling $1,200.00 That includes the replacing of our break system, the towing and the time we got stuck and could not make it to work and had to pay a baby sitter.

After 4 months of hounding you for reimbursement, You have the nerve to send $387.66. This does not come close to the repairs that were needed just to fix what your store did, this is an insult. Why haven't you called us back ever!

Brian Rogers test2 test40 test40